Part 1: Things You Should Know
Please read through the DirectX section of this document. This section has information that is vital to successfully running Project: Snowblind on your system.
The file securom_v7_00.dat will be created, during the installation/Launching of Project: Snowblind, within your `Application Data` folder. It is necessary for the game to run properly.
The file contains your licences for all products which are SecuROM protected; therefore it will not be deleted automatically. Please do not delete the file because you might lose essential digital rights.
The information contained in securom_v7_00.dat will not be transferred to any other computer without your permission. This security system is connected with a MS Windows Service called "SecuROM User Access Service".
This module is started automatically when launching Project: Snowblind if the user is logged in with Windows administrator rights. In case users do not have administrator rights we recommend to keep it running.
For further support and information please visit www.securom.com
This game is optimised for Microsoft's DirectX 9 In order for you to play the game, you must have DirectX 9 -compliant drivers for your video card and sound card. Please note that although DirectX 9 is installed with the game, your video and sound card drivers will not be upgraded to DirectX 9 drivers.
You will need to obtain the latest DirectX 9 drivers from your card manufacturer or PC supplier. These drivers cannot be supplied by Eidos.
Memory and Performance
While the game will run fine in 256 MB of RAM, your playing experience will be smoother if you have at least 512 MB.
Regardless of how much memory you have, you can maximize your available memory
and increase the overall performance of the game engine by doing the
* Closing any open windows
* Shutting down all other programs, including menu-bar programs like ICQ, MSN Messenger etc.
* Defragmenting your hard drive
Eidos recommends that you have no other programs running at all while playing Project: Snowblind. Other programs, including virus checkers, system utilities and screen savers can cause system degradation when playing games software and may conflict with the game for system resources, potentially resulting in instability and crashes.
1.3 Known Issues
* Dual Monitor issue. When using two monitors the performance of Project: Snowblind may suffer when running the game on your secondary monitor. To ensure you receive maximum performance please run the game on your main monitor.
* nVidia Driver 71.84 can cause issues with the Full Screen effects, however nVidia have worked on a driver fix that should be released shortly.
Crystal Dynamics, Nixxes Software and Eidos Interactive are committed to providing customer support for our games on a continuing basis. In that spirit, there may be a patch for Project: Snowblind forthcoming; visit the Eidos website for more information.
Part 2: Technical Issues
Installation & Set-up
The minimum system requirements are as follows:
Microsoft Windows 2000/Windows XP (admin rights required)
(Windows® 95/98/ME/NT not supported)
CPU: Pentium IV 1.5GHz (or AthlonXP equivalent)
RAM: 256 MB System Memory
GRAPHICS: 100% DirectX 9 compatible 64MB Direct3D Card with Pixel Shader 1.1 support
(GeForce 3/Radeon 8500+)
(GeForce 4MX not supported)
SOUND: 100% DirectX 9 compatible Sound Card
OPTICAL DRIVE: DVD-ROM drive
HARD DRIVE: 3GB free disk space
INPUT DEVICES: Keyboard and Mouse
Note: Laptops & Integrated graphic cards may function but are not supported.
CPU: Pentium IV 2.4GHz (or AthlonXP/64 equivalent)
RAM: 512MB System Memory
GRAPHICS: 100% DirectX 9 compatible 128MB Direct3D Card with Pixel Shader 2.0 support (GeForce 6 Series/Radeon X series)
INTERNET: LAN and Broadband Internet play supported.
Game performance is enhanced as system specification increases.
DirectX has become the new standard in Windows application development. Nearly all high-performance software will be geared around this technology, so we do not normally recommend that customers attempt to alter its installation on their system
Can I Run Without DirectX?
I cannot use DirectX on my computer! Is there any other way to run Project: Snowblind?
If you do not have DirectX installed on your computer, you will not be able to run Project: Snowblind.
If you need further technical assistance after reading the Readme file please do not hesitate to contact us using any of the methods listed below.
When contacting us, please be sure to provide us with as much information as possible. Make sure to note the exact type of hardware that you are using in your system, including: your sound card, DVD-ROM drive, amount of RAM present, speed and manufacturer of your processor. Also, make sure to include the title and version of the game, and a detailed description of the problem.
It will also help if you prepare by creating a “DXDiag” diagnostic file in Windows before you call us. Simply follow these instructions:
* Click on Start
* Click on Run
* Type dxdiag
* Click on OK
* Click on the Save Information button and save the file to your computer.
When you call our Technical Support line either have this file open or have a printed copy. If you send an e-mail query you may attach the file to the e-mail.
Technical Support Contact Details (United Kingdom)
Address Wimbledon Bridge House
1 Hartfield Road
Phone 0870 9000222
Technical Support Contact Details (United States of America)
Address Eidos Customer Services
651 Brannan Street
Phone 415 615-6220
Fax 415 547-1201
Note: Hints and tips will not be given out over the Technical Support lines.
Alternatively, you may find help with hardware problems on one of the websites maintained by the supplier, some of which are listed below:
3D labs: www.3dlabs.com
ATI Technologies: www.ati.com
Creative Labs: www.creative.com/worldwide.asp
Eidos Interactive maintains a web page with links to all major video and audio card manufacturers, which is a good first stop if you are looking to upgrade your drivers. You can reach this page at:
Further technical information and drivers for Windows-based PCs can also be found at http://www.windrivers.com/