A devastating pandemic sweeps through New York City, and one by one, basic services fail. In only days, without food or water, society collapses into chaos. The President invokes Presidential Directive 51, and The Division, an autonomous unit of tactical agents, is activated. Leading seemingly ordinary lives, these agents are trained to operate independently in order to save society. Team up with other players to investigate the source of the virus and reclaim the city from the overwhelming turmoil.

When the lights go out, their mission begins.

Fighting to prevent the fall of society, the agents will find themselves caught up in an epic conspiracy, forced to combat not only the effects of a manmade virus, but also the rising threat of those behind it.

It's not safe, whether you go to Central Park or the subway or the Statue of Liberty. Discover a persistent, online, open-world New York where exploration, combat, and RPG player-progression are essential.

From the very beginning of development, our emphasis has always been on the player experience and how good we want it to be. We have great plans for the future of The Division, and for these to succeed we must make sure to provide a smooth high-quality experience. Unfortunately, the gameplay experience was recently impaired by in-game bugs and players violating the rules of the game. In order to bring back a better and healthier environment, we have taken new steps to address the situation.

Cheating players have been an issue for a number of you in the Dark Zone, and we’ve heard this feedback loud and clear. We are strengthening our efforts to address this problem, as described below.

First, we have implemented new cheat detection methods that have allowed us to identify many more players currently using cheat engines in the game. We have already caught more cheaters in the last few days than we had in total during the previous weeks. As a result, we will be handing out the biggest wave of suspensions and bans to date over the course of the next few days.

Second, when cheaters are caught, we will now apply a suspension of 14 days on first offense (instead of the previous 3 day initial suspension). Second offense will always be a permanent ban.

We anticipate these two changes will noticeably improve your experience. New upgrades on cheat detection are underway.

What is a bug exploit? An exploit is the active triggering and use of a bug or glitch to bypass established game rules in order to gain a significant advantage or skip progression steps otherwise necessary.

Identifying and fixing bugs before releasing new content is one of the most important parts of game development. This is also the best way to guarantee a smooth and enjoyable experience for our players. Learning from the past and your great feedback, we are currently reviewing our development and testing process to further minimize the amount and impact of these bugs going forward.

Unfortunately, we cannot simulate the experience that millions of different players will have, and how they will play the game. As a result, some bugs may make it through testing, and may be present when an update is deployed. In the event that a bug makes it into the game, and this bug can be used by players to gain an advantage, we need to be able to react and fix it, but also dissuade players from exploiting this bug until it is fixed. This is why moving forward we will adopt a stronger stance against players abusing exploits.

Our first step is to give you clearer and more concrete visibility. Should new bugs be discovered, we will quickly confirm if these are considered exploits. All known exploits will be clearly listed in a public forum thread and across our various communication platforms. We want all players to be informed. This will ensure that those caught after an exploit was confirmed are aware of the consequences and actions that can be taken against them.

Second, sanctions will be implemented for players who repeatedly abuse exploits and will vary depending on the severity of the abuse, as well as the history of the player. Possible sanctions include character rollbacks, account suspensions and permanent bans. Those who encounter bugs during the normal course of play have absolutely nothing to worry about.

As mentioned earlier, providing a high-quality experience is our priority. Fixing game bugs is one aspect of it, and we are improving our processes to address that. Dissuading players from impairing others’ gameplay by violating the rules of the game is another aspect. We also want to give you better visibility and transparency. We are fully committed to providing an enjoyable and fair environment for all our players, and will take all steps necessary to achieve this goal.

See you in game!

The Division Team

In Tom Clancy’s The Division, discover a hostile and dynamic environment where exploration and player progression are essential. Not bound by a specific class, players can change their load-out at any time to fit the needs of the situation, personal playstyle preferences or to complement the choices made by up to three other specialized agents on their team.

Players can upgrade their weapons, gear and skills to fight through a city where danger can come from anywhere, anyone, and at any moment. Revealed at E3, players can enter the most dangerous part of the Big Apple in the Dark Zone, an abandoned quarantine district that provides a suspenseful multiplayer experience with emergent gameplay, unique encounters and legendary loot. Within this zone, players can collaborate with other agents or attack them to steal their hard earned loot.

Key Features:

• Welcome to a new generation experience in a persistent and dynamic environment, where exploration and player- progression are essential. Teaming up with other Division agents, your mission is to restore order, investigate the source of the virus and to Take Back New York.
• Enter a universe where the time of day and weather conditions deeply impact your gaming experience. Use the environment to a strategic advantage to dominate fights and ambush your enemies. Utilize your gas mask to provide protection from the virus and upgrade it to enter the most highly contaminated areas.
• New York City is being overrun by hostile groups that are trying to take advantage of the crisis. One such group is The Cleaners, who travel throughout the city wherever the contagion levels rise. Wearing hazmat suits and wielding flamethrowers, the Cleaners leave nothing but ash in their wake.
• Trained to act independently from any chain of command, Agents are autonomous and adaptive, working alone or in small groups. They are the last line of defense, activated when all else fails to save what remains.
• As a member of The Division, harness state-of-the-art technology: both networked and prototyped. Loot fallen enemies and upgrade your gear. Customize your character and your back-pack, your lifeline in the event of a collapse, and communicate with the other agents at all times with your smart watch. Customize and level up your weapons. The choices you make will help forge a recovery or plunge the city deeper into chaos.
• Choose and upgrade your skills smartly and synergize with your team mates to increase your chances of winning in combat. Use the ECHO skill, a data collection tool that renders moments frozen in time, to learn valuable information about your immediate environment, find hidden loot, and help you to uncover the truth behind the pandemic.
• Seamlessly team up with friends to take down your enemies and achieve group objectives. Raise the security and morale levels of the surviving citizens of New York to unlock and secure bases of operations. Fight through a city where danger can come from anywhere and anyone, at any moment.
• On your tablet, join your friends in real-time gameplay. The app gives you a bird’s eye view of the battlefield, the ability to aid your allies in combat by attacking enemies or identifying targets and raining destruction down on your enemies.
• Powered by the fully new gen Snowdrop engine, Tom Clancy's The Division sets a new bar in video game realism and open- world rendering. Experience a chaotic and devastated New York like you’ve never seen it before.