911 Operator is a game about the difficult work of people that manage emergency lines and services. Main task is to answer incoming calls and to react properly ­- give first aid instructions, advise, dispatch correct number of firemen / police / ambulances , or sometimes just ignore the call.

We plan to put over 50 different call types in the game - sometimes serious and dramatic, sometimes funny or irritating. Each recorded with emotions, and most often based on true events! Each dialog has a few different flows, and it is up to you which way will you choose, according to the situation. Will you choose to use the caller to help, or will you tell them to wait for services to arrive? Will they come on time? Will you be able to provide correct First Aid Instructions? Or maybe you should tell the caller that it is not a case for 911?

During the conversations you will have to make hard choices. Sometimes you will have to provide real First Aid Instructions. This job is more difficult than you think, but we hope that you will learn some of the procedures as well. For example, we covered heart action stop, major injures, childbirth, choking, accidents, drowning and many other medical cases!  

Never know when they might be useful in real life!  

But this is not all - other calls might be about ongoing crimes, drugs dealing, family abuses. We also covered fires and technical problems (like chemical hazards or people trapped in elevator). You will get confused why and in which situations people can call 911.

Specifically redesigned to optimize play on the Switch, 911 Operator includes scenarios in over 900 cities worldwide, with real layouts and infrastructure. The clock is ticking and lives are at stake!

SONKA will be releasing 911 Operator Deluxe Edition for Nintendo Switch (eShop) on May 1st for $21.99/€21.99, with 80% discount for 911 Operator owners.

911 Operator Deluxe Edition includes:

• Base game
• Every Life Matters DLC
• Special Resources DLC
• Search & Rescue DLC
• First Response DLC

We made some rocket science to give an option to download and play on ANY REAL CITY in the world, thanks to OpenStreetMaps! Fight the crime and help people near your home in Free Game mode! Choose any larger city like New York, London, Berlin, Moscow.... or any smaller one like Albuquerque, Kaposvár, Windhuk, Sandomierz. Your choice, it will work, as well as over 8000 other cities! 

The gameplay itself divides in two modes - management and duty. 

During the duty mode your job is to answer the calls and dispatch adequate teams to the location, if you have them available. Together with the calls, you also receive other reports either from your teams or other operators. Each Duty represents a day of the operator's work. It takes about 10 minutes to play. After the Duty mode, you go to the management mode - there you can recruit additional team members, buy vehicles and equipment and watch an after action reports, where you can find out what happened to your callers. 

The main statistic of the game is Reputation, which goes up every time you successfully resolve a report, and goes down each time someone dies, criminals escape or you fail to resolve a report in given time. Another statistic is money - which you can get for special awards (like saving life or by avoiding major failures) or by giving the tickets for each reported minor offenses.

In the campaign mode, you will play on different cities like San Francisco or Wachington DC, facing growing threats and more and more challenging tasks. Will you manage to operate 20 teams at once. Some of the planned missions include: large sport events, protests, international government summit, drug mafia activities, terrorists attacks, natural disasters like earthquakes, floods and fires. Each will have corresponding calls and reports, which you will have to handle correctly in order to advance to next level.

Key Features:

• Over 50 different voiceovered dialogs based on true events:­ sometimes serious and dramatic, sometimes funny or irritating
• Real First Aid Instructions and procedures
• Option to download and play on ANY REAL CITY in the world!
• 10 carefully prepared cities in campaign mode with specific events.
• Over 140 types of generated reports
• 12 types of emergency vehicles, including helicopters, vans, trucks and bikes
• Extendable by new dialogs
• Switch-exclusive World Map feature optimized for console gameplay

911 Operator is currently available on PC and Nintendo Switch (Deluxe Edition on May 1, 2020).