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Payday 3

Platform(s): PC, PlayStation 5, Xbox Series X
Genre: Online Multiplayer
Publisher: PLAION
Developer: Overkill Software
Release Date: Sept. 21, 2023

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'Payday 3' Suffering From Matchmaking Instability Issues

by Rainier on Sept. 25, 2023 @ 12:34 a.m. PDT

Set in New York City, Payday 3 is a high-octane, first-person co-op shooter game that lets players live out the fantasy of being a world-class career criminal and master the art of heisting.

Step out of retirement back into the life of crime in the shoes of the Payday Gang, the envy of their peers and the nightmare of law-enforcement wherever they go. Several years after the crew’s reign of terror over Washington DC has ended, they assemble once again to deal with the threat that roused them out of early retirement.

Payday 3 takes players to the city of unlimited possibilities - New York City.

The Payday Gang, consisting of Dallas, Hoxton, Wolf and Chains return from retirement, and find themselves in the Big Apple after an unknown threat appears, shattering the illusion of peacefully living on the “right” side of the law. As they say, “Leopards can’t change their spots”, and thanks to years of experience and a mysterious new player in the criminal underworld, they quickly get their hands on the first lucrative heists and leave their explosive calling card with the city's security and police forces.

Players will discover new ways to pull off the perfect heist thanks to new skills, gadgets and weapons while the Payday 3 storyline will continuously expand with new content and challenges.

During launch-weekend,Payday 3 had a peak of concurrent players (CCU) across all platforms of 218,250, and a peak of 1,347,510 unique players (DAU). Starbreeze Nebula currently has 3,794,172 registered users.

Payday 3 matchmaking infrastructure has not performed as tested and expected. Matchmaking software encountered an unforeseen error, which made it unable to handle the massive influx of players. The issue caused an unrecoverable situation for Starbreeze’ third-party matchmaking partner.

A new version of the matchmaking server software was gradually deployed across all regions leading to improved performance. However, a software update made by the partner during late Sunday again introduced instability to the matchmaking infrastructure. The partner continues to work to improve and stabilize Payday 3s online systems.

The issue in question did not manifest during Technical Betas or Early Access due to the specificity of rapid user influx and load-balancing. Starbreeze is currently evaluating all options, both short- and long-term. In the short-term, this means Starbreeze’ focus is to ensure the player experience. In the long-term, this means evaluating a new partner for matchmaking services and making Payday 3 less dependent on online services.

“We are disappointed in the issues our playerbase has faced during our launch weekend, but we are confident in our core product and the quality ofPayday 3– and all available metrics point to it. We have a lot of diligent and consistent work ahead of us to regain community trust, but we will work hard to do it.”, says Tobias Sjögren, CEO of Starbreeze Entertainment.

Key Features:

  • The Tightest Crew - The legendary Payday Crew, feared by the law and underworld alike, is back. New York City has a lot of opportunities for a heister with a plan. 
  • Give in to your greed - Give outlet to your greed and let loose in Payday 3. Claim any valuables you might come across in order to build a private arsenal of weapons, cosmetics and accolades. 
  • The Art of Heisting - In Payday 3 the choice is in the hands of the players. Choose your equipment, your skills and your approach. Each heist will play differently depending on the choices you make. 
  • Thrive in Co-op - play heists with elegance, as in Ocean's Eleven, or go toe-to-toe with the security services, as in HEAT. Each playthrough is unique and full of action and tension!

Payday 3 is available on PS5, Xbox Series X|S and PC (Steam / Epic Games Store) at $39.99.


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