Genshin Impact aims to offer an immersive adventure experience with vast, breathtakingly beautiful landscapes, an engaging element-based combat system, a diverse cast of characters with richly developed stories, and offers both the classic single-player mode and the cross-platform co-op mode for up to four players.

Players will take on the role of the mysterious "Traveler", setting off the voyage of finding their lost sibling, and ultimately unravels the mysteries of themselves and the world.

Joined by a lively companion called Paimon, players will explore the land filled with varied landscapes, culturally – diverse towns, and treacherous dungeons. By mastering the power of the seven elements with a custom party of up to 4 characters, players will overcome merciless foes and fiendish puzzles.

As a free-to-play online title, Genshin Impact enables players to explore Mondstadt and Liyue Harbor – two of the seven major cities in Teyvat – each with unique cultural ambience, stories, vast surrounding landscapes full of diverse creatures and enemies, mysteries, and hidden treasures. Furthermore, the game will continue to expand with more cities, following stories, new characters and seasonal events through live-service updates to enrich the gameplay and expedition in the continent of Teyvat.

Dear Traveler,

Thank you for your continued support and love for Genshin Impact on PS4! Due to limitations related to hardware performance and platform application size, we will be discontinuing support and updates for Genshin Impact on PS4 in future versions.

Genshin Impact on PS5 will continue to operate normally and is not affected by the removal and update discontinuation on PS4. Traveler will still be able to enjoy the latest content updates on PS5 and other supported platforms.

The removal and discontinuation plan for Genshin Impact on PS4 will be carried out in three phases: Game Removal, In-Game Purchases Delisting, and End of Update Support. Please see the detailed schedule below.

Game Removal (PS4)

Starting from 09/10/2025 06:00 (UTC+8), Genshin Impact on PS4 will be removed from the PlayStationStore. After this date, accounts of PlayStation™Network that have never downloaded Genshin Impact on PS4 will no longer be able to search for or download it via the PlayStationStore.

Accounts of PlayStation Network that have previously downloaded Genshin Impact can still re-download it at any time via [Store > Library], even if the game is deleted from the device.

Until the in-game purchases on PS4 are delisted, top-ups and purchases will still be available through both the PlayStationStore and the in-game shop.

All Travelers can continue to log in to the game and receive update patches on PS4 until the update support ends.

In-Game Purchases Delisting (PS4)

Starting from 02/25/2026 06:00 (UTC+8), all in-game purchases for Genshin Impact on PS4 will be removed from both the PlayStationStore and the in-game shop.

Before Genshin Impact's update discontinuation on PS4, any items purchased from the PlayStationStore but not yet claimed in-game can still be obtained by logging into Genshin Impact on PS4.

End of Update Support (PS4)

Starting from 04/08/2026 06:00 (UTC+8), we will officially cease all update support for Genshin Impact on PS4. Traveler will no longer be able to log in to the game on PS4.

Installations of the game on PS4 will stop receiving update patches.

Any items purchased from the PlayStation Store but not yet claimed in-game can only be claimed by logging into Genshin Impact on PS5 after this date.

Binding Other Login Methods

After logging in via PS4 or PS5, Travelers can bind other login methods by navigating to: Paimon Menu > Settings > Account > User Center.

Starting from 12/17/2025 12:00 (UTC+8), when you open Genshin Impact on PS4 (even if it is an old version of the game that cannot be updated due to update discontinuation), a binding prompt will appear periodically on the game interface.

These adjustments apply only to Genshin Impact on PS4®. We recommend that Travelers currently playing on PS4® transition to PS5® or other supported platforms to continue enjoying the game. Your game progress will not be affected. If you have any questions regarding this announcement, please feel free to contact Genshin Impact Customer Service.

Contact Genshin Impact Customer Service

1. Send feedback via the in-game Paimon Menu > Feedback > Send Feedback
2. Email: genshin_cs@hoyoverse.com

Supporting cross-save across all -platforms, Genshin Impact is currently available for PS4, PS5, Xbox Series X|S, PC, iOS and Android.