"'Anatomy of Care' is a proactive and effective tool to help today's hospitals enhance customer care, the ambiance of caring that is the foundation for patients and their families at a time of need," said Sharon Sloane, CEO of WILL Interactive. "WILL is pleased to have created this simulation training in partnership with Washington Hospital Center."
'Anatomy of Care' is designed to educate all hospital staff from doctors to nurses, clerical staff to patient transporters and environmental services employees, as it demonstrates how their actions affect patient care and the overall image of a hospital.
"What 'Anatomy of Care' is really about is being able to see the world through the eyes of one another," said Mark Smith, MD, Chairman of the Department of Emergency Medicine and ER One Institute at Washington Hospital Center, who is also a co-creator of 'Anatomy of Care.'
'Anatomy of Care' is a Web-based training program designed to improve the way health care workers respond to difficult situations that confront them every day. Players choose one of five characters to role play (doctor, nurse, clerical, patient transporter and environmental service worker) at a fictional metropolitan hospital. In the VEILS®, learners are presented with stressful slice-of-life scenarios in which they must make tough decisions and live out the consequences of their actions. Successful navigation of the interactive movie requires honest compassion, sensitive interpersonal dealings, and clarity of values. The goal of the simulation training is to improve behavior of hospital employees. 'Anatomy of Care' allows users to play out difficult situations in the safety of cyberspace before they live them out.
WILL Interactive's patented VEILS® technology has been proven effective in changing behavior and enhancing positive decision-making. The experiential learning provided by WILL Interactive's simulations teaches users how to think rather than what to think. 'Anatomy of Care' acknowledges the reality that in a hospital, every encounter with a patient is important. Each encounter can influence patients and their families about the hospital experience and the medical care they receive. The quality of care and each customer's perception of that care have very real consequences for the success of the institution.